Recruit, Retain and Remember your people
One Record, Unlimited Surveys, Hire to Retire
Why customers
trust Xref
A big heart
Driven by ambition
Positively charged
Guided by our values, our passionate team and best-in-class solutions simplify your talent journey and support you to make confident people-focused decisions.
93%
of Xref users are satisfied with our services
95%
say the Xref platform reduces paperwork
*Results from our 2023 Customer
Satisfaction Survey
Creating a real and lasting impact
2010
Xref founded
195
Countries
35+
Integration partners
1M+
Users
120
Employees
ASX
Listed
4.7
Google reviews
4.7
G2 Rating
HR specialists
Recruit, retain and remember your people throughout their talent journey.
Action-orientated insights
Easy-to-read graphs provide actionable insights for confident decision-making.
Benchmark people and results
Measure survey results against industry standards and compare candidate core competencies.
Compliance and security
Xref is ISO27001 certified and GDPR secure and compliant.
Custom surveys, expert advice
Tailor your survey to achieve organisational goals with our best-in-class solution.
24/7 support with our team
Our global Customer Success team are available in your timezone for local support.
Reduced risk of fraud
Receive notifications of suspicious activity with Xref's multi-touch fraud algorithm.
Award-winning innovative tech
Awarded Talent Tech Innovation (TIARA US) and Most Innovative Company (Australian Financial Review).
Make confident, people-focused decisions at every stage of the talent journey with Xref Enterprise
Recruit only the best validated talent.
Reduce time to hire and secure top talent fast. Make informed, compliant hiring decisions with Xref’s automated reference checking software.
Retain your people and make meaningful change.
Want the secret to reduce attrition and understand what metrics your organisation performs well at or can improve upon? Conduct a Pulse Survey.
Remember the best talent, now and into the future.
Collect, analyse and measure feedback from departing employees. Reduce attrition and improve retention over time by collecting consistent data to improve organisational performance.
Recruit Talent
Automated References
Reduce time to hire and secure top talent fast. Make informed, compliant hiring decisions with Xref’s automated reference checking software. Select from a range of best-practice HR questions to create a reference check in as little as 30 seconds, with results returned on average in 18 hours. Save time and use a template or create your own custom survey tailored to a specific role or industry.
Background Checks
Trust Marketplace is a marketplace of best known global background checking vendors. Perform ID Verification, Criminal Background Checks, Licence Checks, Financial Checks, Right to Work Checks, Anti-Money Laundering (AML) Checks, Social Media Checks and more all from one place.
Retain Talent
Pulse Surveys
Pulse surveys provide a simple way for clients to request employee feedback. Increase retention and reduce turnover with Xref Pulse Surveys. Collect regular employee feedback to understand your organisation's performance in key areas like diversity, leadership, career growth and more.
Employee Engagement
An advanced, research backed employee engagement survey and analytics platform backed by a team of workplace psychologists who understand the challenge of improving culture, leadership and service quality. create, analyse and share data from Employee Engagement, Leadership 360, Onboarding and Pulse Surveys to make lasting, positive organisational change.
Remember Talent
Exit Surveys
As well as collect organisational metrics the departing employee can opt in to be considered for future roles by listing the skills and competencies that they would like to be remembered for. As a further step their past line manager can be invited to verify the employee’s performance and suggest them for rehire. Exit surveys help an organisation remember Xref calls this ‘Corporate Memory’.
Talent Pool
Save time and cut down on recruiting costs by securely storing information about previous candidates, referees and past employees. Search by role, skills and core competencies to easily fill future role and hire top talent fast.
Reference
Recruit only the best validated talent.
Reduce time to hire and secure top talent fast. Make informed, compliant hiring decisions with Xref’s automated reference checking software.
98%
Average completion rate on references sent with Xref
60%
References returned outside of traditional business hours
Exit
Remember the best talent, now and into the future.
Want the secret to reduce attrition and understand what metrics your organisation performs well at or can improve upon? Conduct a Pulse Survey.
70%
Return rate on opt-ins
Give your people a voice with custom engagement surveys and expert advice
A snapshot of our surveys
Onboarding
Request feedback from new hires and show you care about your people. Improve your onboarding experience and increase long-term engagement.
Employee engagement
Give your people a voice and understand what drives them for increased retention and improved organisational performance.
Leadership 360°
Develop your leaders with a Leadership 360° Survey. Give a voice to your people to foster stronger teams.
Offboarding
Learn from your departing employees. Gather feedback to learn how to reduce attrition.
Simple employee survey solutions
Clear insights to make real change
Expertise backed by scientific research
Demographics and industry benchmarking
Industries
Enterprise software for all
Government
Health and
aged care
Construction
Transport
Retail
Education
“To me, automated reference checking with Xref is the most efficient and effective way to reference check, be it from a process, speed, or security point of view. Being able to get references done quickly, particularly in the front-line construction space, where supervisors don't carry their phones on site, adds real value to our process.”
Garth Quinn, National Recruitment Manager at Holcim
19hrs
It takes, on average, just 19 hours to turn around a reference
340
Average word count of references provided
44%
44% of references are completed outside of business hours
"The main benefit is definitely the time-saving. But I also appreciate the candidate experience it offers, I like that the candidate drives the process. There was a real “wow factor” about Xref when we first introduced it. I now actually like doing references! I used to hate the reference stage but now I can go in, press a few buttons and I’m done.” "
Maureen Bell, Talent Acquisition Manager at Torrens University Australia
28hrs
It takes, on average, just 28 hours to turn around a reference
53%
References completed out of business hours
93%
Success rate on reference completion using Xref
“We've reduced reference turnaround time to an average of 22 hours.”
Adam Buxton, Talent Acquisition Strategy Manager at Westpac
22hrs
Avg. turnaround time
300
Words per reference report
44%
References completed outside of business hours
"The organisation now expects a higher level of service from the recruitment team. We would undoubtedly have to increase the headcount of our team if the reference checking process was brought back in-house, thus requiring valuable funds to be spent on a new hire. Xref is both efficient and cost effective for us as an organisation."
Laura Sargent, Head of Recruitment at Sue Ryder
26hrs
It takes, on average, just 26 hours to turn around a reference
500
Between 500 and 750 candidates are referenced annually
44%
44% of references are completed outside of business hours
“We use Xref to make our clients feel safe while also helping them to feel that they’re getting the best value from our service.”
Scott Asselstine, Senior Operations Manager at Lannick
41%
Reduction in time to complete reference checks
90%
Completion rate across all references
79%
References completed outside of business hours
"The organisation now expects a higher level of service from the recruitment team. We would undoubtedly have to increase the headcount of our team if the reference checking process was brought back in-house, thus requiring valuable funds to be spent on a new hire. Xref is both efficient and cost effective for us as an organisation."
Laura Sargent, Head of Recruitment at Sue Ryder
26hrs
It takes, on average, just 26 hours to turn around a reference
500
Between 500 and 750 candidates are referenced annually
44%
44% of references are completed outside of business hours
“When I first joined Lion, we didn’t have Xref but it was implemented within my first few months. Xref helps to turn around references very fast. As recruiters, we need to have so many skills across a range of different areas...Having a tool like Xref that simplifies our process and automates parts of the role adds a lot of value and helps us to improve the overall candidate experience.”
Katharine Davidson, Talent Acquisition Leader at Lion
28hrs
It takes, on average, just 28 hours to turn around a reference
53%
References completed out of business hours
93%
Success rate on reference completion using Xref
“Given the consistency of the process, we are now able to use information collected, to benchmark candidates and aggregate data over time about the employees entering our business, based on categories such as their previous experience and skill set.”
Lee Robinson, Group Recruitment Manager at Michael Hill Australia
20hrs
It takes, on average, just 20 hours to turn around a reference
228
Average word count of references provided
50%
50% of references are completed outside of business hours
Qantas implemented Xref in 2015, in conjunction with an internal recruitment procedure overhaul. Since adopting Xref, Qantas has been able to automate the reference checking process, allowing reference requests to be completed just minutes after candidate assessments conclude. Using Xref, Qantas has: significantly improved the average time-to-hire, requested all candidate references within minutes, and freed up time to make strategic HR decisions.
17hrs
It takes, on average, just 17 hours to turn around a reference
422
Senior level references include, on average, 422 words
97%
The success rate on reference completion using Xref
Global Clients
Australia & New Zealand
USA & Canada
UK & EMEA
Create customisable, compliant, unbiased surveys in seconds
Choose a Reference or Exit Survey template or build your own custom survey with a selection of HR-approved, compliant questions.
Survey templates
Save time and kickstart your feedback process. Xref's survey templates help you quickly create a survey to receive feedback on candidate competencies or organisational metrics.
Persona focused
Maintain the personal touch. Easily create one survey with varying personas in mind.
Recommendation engine
Tell us what is important to you and Xref can pre-populate your survey with the right questions.
Question library
Ask unbiased questions that result in insightful feedback.
Custom questions
Create a unique survey for your targeted needs. Save the questions you want to use again.
Receive feedback faster with automated requests
Save time and reduce manual, repetitive tasks with automated survey requests.
SMS and email
Send surveys via SMS and email, including follow-up reminders. With requests sent directly to the recipient’s device, Xref delivers an impressive 98% response rate.
Multi-device
Complete secure and private surveys at any time on any device in a range of languages.
Bulk requests
Save time and send multiple surveys at once whilst still maintaining personal touch.
Unlimited surveys
Select one survey and Xref will make sure the right questions go to the right people.
Employer branding
Add branding to surveys and requests sent to candidates, clients and employees.
Build strong talent relationships with centralised people records
Person-specific feedback is stored in one place to easily recruit, retain and remember talent.
Full visibility across all your talent in one place
Remember all your talent from candidates to departed employees. Keep a history of what surveys and checks they completed and the feedback given.
Verification
Receive verified responses from referees and line managers that keep everyone on the same page.
Skills and competences
Discover the core skills and competencies with ratings from referees and line managers.
Geography-based data
Know where talent is right now. Review geography-based data of talent stored in the Talent Pool.
Rehire statuses
Let talent tell you what they are interested in. Set rehire statuses dependant on your talent’s needs.
Know your next move with people and organisational insights
From an aggregated overview of data to detailed feedback, find the insights you need to make confident business decisions.
Reference reports
Returned references are collated into reports helping you to understand key insights about your candidate.
Skills and core competencies
Understand the skills and core competencies with easy-to-read graphs that help you compare and contrast your candidates with ease.
Sentiment analysis
Understand how a referee feels about their candidate and ensure the legitimacy of the feedback.
Sending bulk requests
When hiring multiple candidates, send up to 100 reference requests at once.
Filtering and exporting
Customise your data with advanced filtering and sorting. Download results as a PDF.
Employee Net Promoter Score (eNPS)
View survey results to understand how your organisation compares to competitors. Understand how quickly references are returned or learn how departing employees feel about your organisation through sentiment analysis.
Organisational metrics
Identify and address key organisational insights that impact your talent journey.
Participation rate
Measure the exit participation based on responses from departing employees.
Reason for leaving
Understand employees’ reason for leaving your organisation to identify areas of improvement.
Filtering and exporting
Customise your data with advanced filtering and sorting. Download results as a PDF.
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Achieve compliance and hire confidently with additional pre-employment checks via Trust Marketplace. As a growing community of global checking vendors, Trust Marketplace is an aggregator for enhanced due diligence.
Checks include
Unrivalled service
Get set up within 24hrs
Starting is easy! From sign up, you and your team will be ready to begin sending reference requests within 24 hours.
Dedicated account manager
A dedicated account manager will be assigned to you to assist with any queries or issues that may arise with your account.
24/7 support, no call centers
Our global Customer Success team are available in your timezone for local support.
We speak your language
As a global platform, we understand the value of language and the need for flexibility when it comes to referencing for different positons all over the world. The good news is, with Xref you can reference in multiple languages with ease.
Integrate Xref with your ATS of choice
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More benefits of Xref
Action-oriented insights
Reports are summarised into easy-to-read graphs for confident decision making
Suspicious activity alerts
Maintain peace of mind that Xref will alert you to any suspicious activity
Integrate with your ATS of choice
Integrate Xref with your everyday tools simplified candidate management within a single platform
Highest privacy and security standards
Keep your information safe and secure. Xref is ISO27001 certified and GDPR compliant. All data is stored in your local geography to maintain the highest data management practises
Mobile first experience
A reference collection experience from hire to retire made for any device - desktop and mobile
ASX-listed
Xref is backed by investors, a global team and trusted by the companies you trust
Continued innovation investment
Thank you!
If you have more questions about Xref Enterprise and us as a company, visit our website xref.com
